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PASSENGERS WITH REDUCED MOBILITY

 

General information

All passengers with reduced mobility (PRM) are entitled for special assistance at Poznan Lawica Airport and during air journey.

Both, Poznan Lawica Airport and operating airlines, are obligated to guarantee special assistance to all PRM passengers free of charge and ensure the right to use all facilities based on local, state and European legislation.

 

As of 26 July 2008 Poznan Lawica Airport Ltd. as a managing body mandates service for disabled persons and persons with reduced mobility to handling agent POZ Airport Services Ltd.

All passengers who wish to apply for special assistance are requested to notify their airline ( either in person or through their travel agency) when booking their flight or, at the latest, 48 hours before their flight.

 

How to ask for assistance?

All passengers who also require assistance at the airport, have to notify the provider POZ Airport Services Ltd. They can do so by:

 

• Phone: 0048.61.8492.316 or 0048.602.316.160

• SMS: 0048.602.316.160: Name.Surname.Departure date.Departure hour.Destination.Flight number

• e-mail: pomoc@airport-poznan.com.pl ( Name and surname, date and hour of departure, destination and flight number, short information about disability and form of requested assistance)

• airport’s website and filling special form (available here) ;

 

After arriving to the airport disabled passengers and passengers with reduced mobility can, with ease, announce their arrival and request assistance in special designated call points: in front of the terminal main entrance, parking reception or directly at the main hall Information desk. Call points, parking and terminal entrances are clearly signposted and identified with the standard international symbol. 

 

Download:

1) Code of Good Conduct in Ground Handling for Persons with Reduced Mobility

2) Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006

3) Quality standards for the assistance to persons with reduced mobility at Poznan Lawica Airport 

 

Contact us:
For both, Poznan Lawica Airport Ltd as a managing body and POZ Airport Services Ltd as a provider, the main goal is to deliver the best quality and the highest level of service for assistance to PRM.

If happens that passenger is not fully satisfied with the assistance or have any remarks and opinions there are two channels through which someone can file a complaint:

• e-mail ( biurozarzadu@airport-poznan.com.pl )
• regular post:

 Port Lotniczy Poznan Lawica Sp. z o.o.
 Ul. Bukowska 285
 60-189 Poznan

 with postscript „PRM”